Terms & conditions

Unless expressly agreed otherwise in writing, the following terms and conditions apply to all our reservations
and services.

The following terms shall have the following meanings.
2.1 HNY
Hotel New York BV
2.2 Service
The provision by HNY of accommodation and/or food and/or drinks and/or the making available of (meeting room) space, always including all related activities and services, and all in the broadest sense of the word.
2.3 Reservation value
HNY’s total expected turnover with regard to this agreement, being based on the averages applicable prices at HNY as mentioned in the confirmation made by HNY. When, at the moment of cancellation, some choices are not complete yet, HNY will charge a minimum reservation value.
2.4 Cancellation
The notification to HNY by the guest, in writing, that one or more agreed services will not be used, in whole or in part.
2.5 No-show
Failure by a guest to make use of a service to be rendered on the basis of this agreement, without cancellation.
2.6 Group
A group of 5 or more rooms and/or a functionroom reservations to whom HNY has to render one or more services by virtue of this agreement or related agreements.
Options shall be granted with a predetermined expiry date. An option that is not converted by the guest into an actual reservation before the expiry date shall be deemed to have elapsed without HNY being required to cancel it.
HNY has the right to refuse access to the hotel to guests, or to refuse to offer them services, if in its estimation it is in the interests of normal/proper operational management to do so. All quotations and offers made by HNY are without obligation and without reserve, unless agreed otherwise in writing or verbal.
Agreements for (a) guest(s) entered into by intermediaries, whether or not in the name of their client, shall be deemed to have also been concluded for the account and risk of that intermediary. HNY shall not owe any commission to intermediaries.
The guest is not authorised to cancel an agreement with HNY unless at the same time he irrevocably offers to pay the amounts stipulated below to HNY. Each cancellation shall be considered to constitute such an offer. Such offer shall be deemed to have been accepted if HNY does not immediately reject it. Cancellations must be in writing and dated.
5.1 No show
In the event of a no-show the guest will in all circumstances be obliged to pay the reservation value.
5.2 Groups hotel accomodation
If an accommodation booking is made for a group, the following shall apply to the cancellation of that booking:
a. In the event of cancellation more than 2 months before the date on which under this agreement the first service is to be rendered, hereafter “the commencing date”, the guest shall not be required to make any payment to HNY.
b. In the event of cancellation more than 1 month before the commencing date the guest shall be required to pay 25% of the reservation value to HNY.
c. In the event of cancellation more than 14 days before the commencing date the guest shall be required to pay 50% of the reservation value to HNY.
d. In the event of cancellation more than 7 days before the commencing date the guest shall be required to pay 75% of the reservation value to HNY.
e. In the event of cancellation less than 7 days before the commencing date the guest shall be required to pay 100% of the reservation value to HNY.
5.3 Individuals hotel accomodation
If an accommodation booking is made for one or more individuals, who are not a Group, the following conditions shall apply to the cancellation of that booking:
a. In the event of cancellation more than 7 days before the commencing date, the guest shall not be required to make any payment to HNY.
b. In the event of cancellation more than 3 days before the commencing date the guest shall be required to pay 50% of the reservation value to HNY.
c. In the event of cancellation more than 24 hours before the commencing date the guest shall be required to pay 75% of the reservation value to HNY.
d. In the event of cancellation less than 24 hours before the commencing date the guest shall be required to pay 100% of the reservation value to HNY.
5.4 Cancellation of function room hire, with or without hotel accommodation
If a guest books a function room for a specific period, the following shall apply to the cancellation of that booking:
a. In the event of cancellation more than 2 months before the commencing date the guest shall not be required to make any payment to HNY.
b. In the event of cancellation more than 1 month before the commencing date the guest shall be required to pay 25% of the reservation value to HNY.
c. In the event of cancellation more than 14 days before the commencing date the guest shall be required to pay 50% of the reservation value to HNY.
d. In the event of cancellation less than 14 days before the commencing date the guest shall be required to pay 100% of the reservation value to HNY.

6. Deposit and (interim) payment
a. HNY has the right to demand an advance payment for its services, as well as an interim payment for services already rendered.
b. Unless agreed otherwise, in writing, payment for services to be rendered or already rendered shall be made immediately, in cash.
c. If payment by means other than cash has been agreed, the guest must settle invoices within 14 days of the invoice date.
d. If and insofar as the guest fails to make payment punctually, he shall be in default without the need for any default notice. In that case, he shall owe HNY all judicial and extrajudicial costs associated with the collection of the debt. The extrajudicial costs are set at a minimum 20% of the principal, subject to a minimum of € 150,–. All costs are exclusive of VAT.
e. If the guest is in default, he shall also be required to pay HNY the interest on the amount owed at 2% above the statutory interest rate. When calculating interest, parts of months shall be counted as full months. Lastly, HNY has a right of retention to all items present in the hotel that have been brought there by, or are there on account of, the guest.

HNY accepts no liability for injury to guests. Nor shall HNY be liable for damage to or loss of goods brought to HNY by a guest who has taken up residence there. The guest shall indemnify HNY against any related claims by guests. The above shall not apply if the damage or the loss and/or injury are attributable to intent or gross negligence on the part of HNY. The guests hall be jointly liable for all acts by any one of them which results in damage to or loss of goods and/or injury to HNY, persons working for HNY and/or third parties, as well as for all damages caused by any animal and/or any substance and/or any item in their possession or that are under their supervision.

On all reservations the Uniforme Voorwaarden Horeca (UVH) supplementary apply.